Video survey questions from moving companies
What moving companies ask before they try a video survey: what the customer does, what the estimator checks, where the video goes, and what the beta involves.
Your customer’s side
- Will my customers actually do it?
- They open a link in their phone’s browser with your company’s name and logo on it. There is no app and no account, and they can record one room at a time, whenever suits them.
- What does my customer need?
- A phone with a camera and a current browser. They open the link you send, walk through each room, and say what is moving.
- How long does a walkthrough take?
- About as long as walking through the home. The customer records one room at a time, so a large house does not have to be one long take.
- Does the homeowner see MoveVision?
- They see your company. The walkthrough link carries your company’s name, logo and colors.
Your estimator’s side
- How is this different from a video call survey?
- A video call needs your estimator and your customer free at the same time, and a missed call means rescheduling. With MoveVision the customer records when it suits them, and your estimator starts from a drafted inventory with each line linked to the video instead of taking notes live.
- What if the video misses something?
- Your estimator reviews every line before a quote goes out and adds or corrects anything missed. Each line opens the moment in the video it came from, so checking a line means watching one moment instead of the whole clip.
- Does MoveVision replace my estimator?
- No. It drafts the inventory so your estimator starts from a list instead of a blank sheet, and nothing reaches a quote until they have checked it.
- Can my team have different access?
- Yes. The company owner invites team members and gives each one a role.
Video and privacy
- What happens to the video?
- It is stored privately with the survey it belongs to. The privacy policy explains what we hold and for how long.
- How long is the video kept?
- Your company sets it: 30 days from recording by default, anywhere from 14 to 365 days.
- Can another moving company see our surveys?
- No. Each company sees only its own jobs, and no survey, inventory or video crosses between companies.
Joining the beta
- What does joining commit me to?
- Nothing. Joining the waitlist is free and creates no account. When a place opens, we email you to set up your company.
- Who can join the beta?
- Moving companies. We are onboarding a small group and working with each one on their first surveys. Join the waitlist and we will email you when a place opens.
Ask the question we missed
A person reads every message and replies by email. If you already want MoveVision on your estimates, join the waitlist and we will email you when a place opens.